Working With Clients? This Is The Most Profitable Decision You’ll Make.

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Client services businesses of any sort – agencies, consulting, etc. – can be very rewarding business models when done right.
When done poorly, they can not only suck the life out of you (invasion of your personal time, not following through on recommendations, disputing charges…anyone?!), but also end up being a poor business model with very little margin in it.
How do you fix it?
One simple decision is the answer to almost all of the problems you’ll potentially face in a client services business, and it’s illustrated perfectly in this recent chat conversation with one of our long time customers:

Walk away.

You must be able to walk away from clients that don’t fit your model, appreciate your services, or pay on time.

The ability to say ‘NO’ and walk away from bad client relationships is the single most profitable decision you’ll make in any client services business.

And yet, the far majority of people that hear this advice fail to execute on it.


The reason really comes down to fear.

  • Fear that there won’t be another client to come along if you turn down this one…
  • Fear that it will hurt your reputation if you refuse to work with someone…
  • Fear that if you raise your standards, you won’t find anyone willing to work with you…
  • Fear that this decision to walk away can’t possibly have all of the great benefits Mike says it will!

But when you have the guts to set a standard and operate by it, clients respect you. They see you as an expert and professional that can’t be messed with, which creates a healthy dynamic in your relationship with them where they respect your time, your decisions, and your advice.

When every client at your business is in that position, everything gets easier, and your business gets way more profitable.

Trust me and do it – you’ll thank me later!

All the best,

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Mike Cooch
Mike Cooch

LVRG CEO Mike Cooch is a serial entrepreneur who generates 6-7 big ideas before breakfast (conservative estimate) each day.

Mike has a Texas-sized passion for sales & marketing, business development, technology, and entrepreneurship.

He has founded successful businesses in technology services, agency services, publishing, and ecommerce (and flopped on a variety of attempts as well…keepin’ it real!).

His businesses have made the INC 5000 list of fastest growing companies in America three times, and have been recognized as a 'Best Place to Work' in their respective cities.

He has an MBA from Babson College, the #1 ranked entrepreneurship program in the world by US News 24 years running, where he has been a regular guest lecturer on 'Managing a Growing Business'.

He has three children, is an avid skier, hiker and traveler, and is loving his adopted hometown of San Diego.